369ph Privacy Policy

This Privacy Policy applies to all users of the 369ph platform, including the website at 369ph.vu, the 369ph mobile app for Android and iOS, and any other service or communication channel operated by 369ph. It covers personal data collected during registration, account use, deposits, withdrawals, gameplay, and any interaction with our support team.

By creating an account on 369ph, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal information as described here. This policy should be read alongside our Terms and Conditions.

369ph collects personal data in the following categories:

We do not collect data from your social media accounts, location data beyond general region, or any information not directly relevant to operating your 369ph account.

Your personal data is used exclusively for the following purposes:

• Account management: Creating and maintaining your 369ph account, authenticating your identity at login, and processing OTP verification for security.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through the payment channels available in your account.
• Compliance and verification: Fulfilling KYC identity verification requirements and meeting applicable legal and regulatory obligations.
• Platform operation: Maintaining gameplay records, bet history, and account activity logs for accuracy and dispute resolution.
• Customer support: Responding to account queries, technical issues, and support requests submitted through any 369ph channel.
• Security and fraud prevention: Detecting and investigating suspicious activity, protecting against unauthorised account access, and preventing fraudulent transactions.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the platform is used and identify areas for improvement.

369ph does not use your personal data for profiling for third-party advertising purposes, and your data is not processed for any purpose incompatible with the above.

369ph does not sell, rent, or trade your personal information. Your data may be shared with third parties only in the following circumstances:

• Payment processors: Your financial data is shared with the payment providers facilitating your deposits and withdrawals. These providers operate under their own privacy and security policies and are not authorised to use your data for any other purpose.
• Identity verification providers: Your KYC documents may be processed by third-party verification services to confirm your identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• Legal and regulatory requirements: 369ph may disclose your information to law enforcement, regulatory bodies, or courts if required by applicable law or in response to a valid legal process.
• Platform infrastructure providers: Third-party providers of hosting, security, and analytics services may have access to technical data in the course of delivering their services. These providers operate under confidentiality obligations.

Any third-party recipient of your data is required to handle it in accordance with applicable data protection standards and is not permitted to use it for purposes beyond those described above.

369ph takes data security seriously. The measures in place to protect your personal information include:

• SSL (Secure Socket Layer) encryption on all data transmitted between your device and the 369ph platform.
• OTP (one-time password) authentication for login on new or unrecognised devices.
• Restricted internal access to personal data — only staff with a specific operational need can access your account information.
• Regular security monitoring and logging of account activity to detect unusual patterns.
• Secure storage of KYC and financial documents with access controls and audit trails.

While we apply these security measures, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect your account has been accessed without your authorisation, contact 369ph support immediately.

369ph retains your personal data for as long as your account is active and for a period thereafter as required by applicable legal, regulatory, and compliance obligations. Specific retention periods depend on the type of data:

• Account and identity data is retained for the duration of your account and for a minimum period after closure to satisfy legal obligations.
• Transaction records, including deposit and withdrawal history, are retained for the period required under financial record-keeping regulations.
• Support communications are retained for a reasonable period to assist with ongoing or future queries related to your account.
• Technical logs are retained for a limited period for security monitoring purposes.

Once the relevant retention period has expired and there is no legal basis for continued storage, your personal data is deleted or anonymised.

369ph uses cookies and similar technologies to provide core platform functionality and improve your experience. Cookies are small files stored on your device when you visit the platform. The types of cookies used on 369ph include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that help protect against cross-site request forgery.
• Functional cookies: Used to remember your preferences, such as your display settings or language selection, so you don't have to reconfigure them each visit.
• Analytics cookies: Collect anonymised data about how the platform is used — which sections are visited, how long sessions last, and where errors occur. This data is used to improve the platform and is not linked to individual identities.

369ph does not use advertising cookies or tracking pixels from third-party ad networks. You can control or delete cookies through your browser settings. Disabling essential cookies may affect your ability to use certain platform features, including staying logged in.

As a 369ph player, you have the following rights with respect to the personal data we hold about you:

To exercise any of these rights, contact the 369ph support team at the email address in the footer of this page. We will respond to your request within a reasonable timeframe. Identity verification may be required before we can action your request.

The 369ph platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory part of the account registration and KYC process.

If 369ph becomes aware that personal data has been collected from a user who is under 21 years of age, that account will be closed immediately and the associated data deleted. If you believe a minor has created an account on 369ph, please notify our support team immediately.

369ph may update this Privacy Policy periodically to reflect changes in how we operate, changes in technology, or updates to applicable legal requirements. When material changes are made, the updated policy will be published on this page with a revised effective date.

Where changes are significant, we will make reasonable efforts to notify registered players through in-platform messaging or email. Your continued use of the 369ph platform after the publication of an updated policy constitutes your acceptance of the changes.

We encourage you to review this page periodically so that you remain informed about how your personal data is being handled.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please contact the 369ph support team. Our support email address is listed in the footer of this page.

When submitting a privacy request, please include your registered email address, the nature of your request, and any relevant account details so we can locate your information and respond efficiently. We aim to acknowledge all privacy-related requests promptly and to resolve them within a reasonable period.